FAQ
Frequently Asked Questions
1. How to place an order on your website?
To place an order, simply select the desired products on the Shop page , add them to the cart and proceed to checkout. Next, enter your shipping and payment details, confirm your order, and you’re done!
2. What payment options do you offer?
We accept payment via credit cards (Visa, MasterCard), PayPal and other convenient online payment methods.
3. How long does delivery take?
Delivery usually takes 3 to 7 business days depending on where you live. If you order from Canberra or other regions of Australia, delivery can be even faster. International orders may take longer.
4. Is it possible to return the product?
Yes, you can return the product within 30 days of receiving it, as long as it is in its original condition. You can find out more about the return conditions on our Return Policy page .
5. How can I track my order?
After placing your order, you will receive an email with a tracking number. Use it to track your delivery status on the delivery service’s website.
6. Do you offer free shipping?
Yes, we offer free shipping on orders over AUD$100 within Australia.
7. Can I change or cancel an order after placing it?
If you wish to change or cancel an order, please contact us as soon as possible via our Contact page . We will try to help if your order has not yet been shipped.
8. What if I received a damaged or defective product?
If you have received a damaged or defective product, please contact us via our Contact page with information about the problem and a photo of the damage. We will promptly resolve this issue by offering a replacement or refund.